On Tuesday 17 September, health leaders in Staffordshire and Stoke-on-Trent will participate in the first ever World Patient Safety Day which promotes awareness of patient safety and encourages people to speak up on the subject.
The six Staffordshire and Stoke-on-Trent Clinical Commissioning Groups (CCGs) are encouraging patients and staff to speak up if they see anything that causes concern.
Heather Johnstone, Chief Nurse and Executive Director of Nursing and Quality at the CCGs said: “It’s really important to us that we do everything possible to make sure patients are always kept safe when usingany of the health services in Staffordshire and Stoke-on-Trent.
“We monitor the safety of our local health services by regularly visiting them,and we also support local GPs to assess their own safety arrangements and help to prepare them for inspections.”
She added: “Patient feedback is highly valuable to us and ensures we are aware of how patients experience our services.We also use your feedback to learn more about when things go wrong in order to prevent them happening in the future.
“There are a number of ways to share your concerns and experiences with us. This can be done online, over the phone, with the Patient Advice and Liaison Service (PALS), with patient participation groups and with the service itself.”
Watch our video to find out more about how the CCGs drive quality and care for patients.
For more information on World Patient Safety Day, visit https://www.who.int/campaigns/world-patient-safety-day/2019