29 July 2016

Holidays are a time for recuperation, reflection and learning. Yes you can learn something on a cruise! What I saw, and have seen many times before, is a focus on quality, safety and customer service which we can only be envious of. You might think there are no parallels but there are. The cruise line doesn’t want people to fall ill on their holidays and there have been many such experiences for other cruise lines over the years. The company go out of their way to not only promote basic hygiene, but force this to happen through their proactive actions on a simple thing like hand washing.

We promote hygiene as a key factor in quality and safety and yet we do not, in my opinion, proactively or rigorously reinforce this through actions. Yes we have hand gel machines in place in hospitals and across clinical services but do we enforce their use? Do we ask people who visit a patient on a ward whether they have used the hand gel? I am not sure we do. For me we talk a lot about quality and safety, but sometimes our actions don’t match up. Our job as a commissioner is to reinforce that quality and safety has to be actions, as well as words.

Latest News

Report puts digital health tech ...

A new report is highlighting how technology, including social media, is helping patients in Staffordshire take control of their health. The ‘Spotlight on Digital Health’ is now available on North Staffordshire and Stoke...

Read more

Staffordshire and Stoke-on-Trent ready to ...

Together We’re Better, the Sustainability and Transformation Partnership for Staffordshire and Stoke-on-Trent, has today committed to delivering the new NHS Long Term Plan. The Plan was launched today. It sets out how the NHS needs to ...

Read more

For the help you need ...

Make sure you know how to access help this Christmas season. The advice from the NHS in Staffordshire and Stoke-on-Trent is to make the most of NHS 111 and local pharmacists, and to make sure they’re all stocked ...

Read more

Major new national investment announced ...

The announcement of major new government investment to support the transformation of health and care services in Staffordshire and Stoke-on-Trent has received a warm welcome. The Department of Health and Social Care has approved two separate capital ...

Read more

Staffordshire system review sets challenges ...

Health and care leaders across Staffordshire today welcomed the publication by the Care Quality Commission (CQC) of a report into services for older people in the county. The CQC’s Staffordshire System Review is unveiled today (Friday ...

Read more

Staffordshire Pharmacies: Christmas and New ...

Many pharmacies will have limited opening hours between Christmas and New Year so it is important to order and collect any repeat prescriptions in plenty of time. Opening times throughout Christmas and New Year can be found h...

Read more

We use cookies to improve your experience of using this website. how we use cookies