New way of talking to patients letting GPs spend more time with those who need it most

New training being given to reception staff is helping give North Staffordshire and Stoke-on-Trent GPs more time with patients that need it most.

The Care Navigation project is also helping make sure more patients are being seen by the right health professional when they call their practice for an appointment.

The project began in September 2017. Reception staff are trained to ask patients some simple questions about the reason they need an appointment with their GP Some patients may then be “signposted” to an alternative.

Patients with diabetes advised to take extra care in summer holiday heat

Patients with diabetes are being advised to take precautions during hot weather if they are enjoying the sun at home or during the summer holiday overseas.

Many of the favourite holiday hotspots in Europe are currently experiencing a heatwave, with temperatures likely to stay warm in the UK too.

Around six per cent of the population of Staffordshire and Stoke-on-Trent has a diagnosis of type 2 diabetes, the most common kind, and the number is growing year-on-year.

Hot weather can affect diabetes control and make blood sugar levels higher than normal.

Just one way to follow NHS commissioners on Twitter in Staffordshire and Stoke-on-Trent

Social media users now have a new way of finding out about the latest news and information from NHS commissioners across Staffordshire and Stoke-on-Trent.

A new Twitter account - @StaffsCCGs – will combine news and information from the area’s six clinical commissioning groups (CCGs). Previously the CCGs had separate accounts.

Sue Harper, Chair of the CCG’s Communications and Engagement Committee and Lay Member for Patient and Public Involvement with Stafford and Surrounds CCG said: “Last year the six CCGs agreed that we would collaborate more closely in the interests of improving services for our patients.

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